FAQs

 

1. How can I contact you?

You can reach us via email at homespire.co@gmail.com. We strive to respond to all inquiries promptly.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped directly to you from multiple locations to ensure timely delivery.

3. Can I get a refund on my products?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately at homespire.co@gmail.com so we can evaluate the issue and provide a resolution.

5. Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. Please refer to our refund policy for more details.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days.

7. Can I exchange an item?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

8. Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination.

9. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email to monitor the status of your shipment.

10. What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal, to provide a secure and convenient shopping experience.